1. The Goods and Services that Endless Inclination will provide to the Client will be described in the invoice or as per other SLA agreements.
2. These General Terms apply to all Services.
3. The Service Order(s), Service Terms, and this document together form the Agreement between Endless Inclination and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.
4. If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.
5. Nothing in this Agreement limits or excludes any right that the Client has under the Consumer Protection Act 68 of 2008 or any other law, where that right cannot lawfully be limited or excluded.

1. The Goods and Services that Endless Inclination will provide to the Client will be described in the invoice or as per other SLA agreements.
2. These General Terms apply to all Services.
3. The Service Order(s), Service Terms, and this document together form the Agreement between Endless Inclination and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.
4. If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.
5. Nothing in this Agreement limits or excludes any right that the Client has under the Consumer Protection Act 68 of 2008 or any other law, where that right cannot lawfully be limited or excluded.

E1. The Client shall either:

E1.1. purchase the Equipment from Endless Inclination in accordance with a separate sale agreement to be concluded between the Client and Endless Inclination; or

E1.2. lease the Equipment in accordance with a separate lease agreement to be concluded by the Client and (i) Endless Inclination or (ii) a Third Party Service Provider.

E2. Where the Equipment is purchased by the Client from Endless Inclination:

E2.1. the Equipment will be supplied by and installed by Endless Inclination or its nominated representative in terms of the agreement of sale in respect of the Equipment;

E2.2. Endless Inclination shall invoice the Client for the cost of the Equipment and its installation, which invoices shall be payable by the Client in accordance with the agreed terms of the agreement of sale;

E2.3. the Client will effect payment of such invoice by electronic fund transfer and provide Endless Inclination with proof of payment before installation is scheduled and implemented by Endless Inclination;

E2.4. any Equipment supplied by Endless Inclination to the Client that functions incorrectly, is defective or is otherwise faulty as a consequence of its design, material or workmanship may be covered by a warranty provided by a Third Party Service Provider (including the manufacturer of the Equipment) or relevant legislation for such period stated by the Third Party Service Provider (including the manufacturer of the Equipment) or set out in the relevant legislation;

E2.5. to the maximum extent permitted by law, Endless Inclination gives no warranty in relation to Equipment which has been damaged due to the neglect or misconduct of the Client, including any water damage, lightning, power surges, alterations or combination with other equipment or property; and

E2.6. while risk in and to the Equipment shall pass to the Client upon delivery, Endless Inclination shall retain ownership of the Equipment until such time as the Client has made payment for the Equipment in full, whether it is installed or not.

E3. Where the Equipment has been leased by the Client from Endless Inclination:

E3.1. the Equipment will be supplied and installed by Endless Inclination or its nominated representative in accordance with the agreed terms of the rental agreement in respect of the Equipment;

E3.2. Endless Inclination shall invoice the Client for the rental in accordance with the agreed terms of the rental agreement in respect of the Equipment;

E3.3. while risk in and to the Equipment shall pass to the Client upon delivery, Endless Inclination shall retain ownership of the Equipment at all times, whether it is installed or not;

E3.4. the Client may purchase the Equipment by written agreement with Endless Inclination, in which case ownership of the Equipment shall pass to the Client upon payment in full;

E3.5. the Client shall remain liable for the Fees under this Agreement notwithstanding the termination or expiry of a rental agreement and/or the destruction of or damage to the Equipment;

E3.6. the Client shall inform their landlord of the rental agreement in place in respect of the Equipment together with a schedule of the Equipment leased/rented;

E3.7. unless otherwise provided in the lease agreement, in the event that this Agreement is cancelled, in respect of rented/leased Equipment, and

E3.7.1. the Client refuses Endless Inclination access to the Client’s premises in order to remove the Equipment, or

E3.7.2. when attending to remove the Equipment, Endless Inclination discovers that the Equipment has been damaged or has otherwise been removed,

then Endless Inclination shall be entitled to invoice the Client for the full cost of all of the Equipment, plus the relevant charges thereof, for which the Client hereby accepts liability, and which shall be due and payable upon presentation of the invoice.

E4. The Client shall, at all times:

E4.1. take all reasonable steps to prevent the Equipment from being damaged or tampered with, or otherwise modified either in configuration or setup;

E4.2. locate the Equipment in a safe place at the Site;

E4.3. maintain the Equipment in proper working order, ensuring that the Equipment is used with due skill and care and only in the manner and for the purpose for which it is designed and intended, in accordance with the business of the Client; and

E4.4. not allow any of its Personnel or a third party to make any modification or addition to any equipment, software or Materials provided by Endless Inclination, without the prior written consent of Endless Inclination.

E4.5. The Client is advised to keep the Equipment insured against loss, theft, damage or destruction.

E5. Without limiting or derogating from the remainder of this Equipment section, the Client accepts the risk of damage to or destruction, loss or theft of the Equipment and all business interruptions that are caused by or flow from such incidents, with effect from the date that the Equipment is delivered to the Client.

E6. When notified of the proposed installation of the Equipment, the Client shall provide Endless Inclination and/or its nominated representative with such access as may be required for purposes of installing the Equipment.

E7. The Client acknowledges and agrees that the Services may be interrupted, terminated or suspended should the Client fail to provide access to the Equipment as required in terms of this Agreement, or should Emergency Maintenance be required at the instance of Endless Inclination or a Third Party Service Provider, and Endless Inclination shall not be liable to the Client for any such suspension, interruption or failure of the Services in such an event.

E8. It shall remain the responsibility of the Client to maintain any free-to-use router and Air Fibre dish in good working condition and to take reasonable measures to prevent damage to the equipment. Should the equipment be damaged due to lightning, acts of God, physical damage, electrical surges or loadshedding, such damage will remain the Client’s responsibility.

E9. Any evidence of tampering with, misuse of, or damage to the equipment shall result in the immediate application of a call-out fee. This includes, but is not limited to, instances requiring the dispatch of a technician to inspect, diagnose, or rectify such issues. In the event that equipment is deemed damaged beyond reasonable repair or is otherwise unrecoverable, the Client shall be liable for the full replacement or repair cost, which will be invoiced separately.

1. By contracting with Endless Inclination for services, the Client agrees, without limitation or qualification, to be bound by this Agreement and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to the Client in connection with the Services.
2. The purpose of this AUP is to:
   • ensure compliance with the relevant laws of the Republic;
   • specify to Clients and users of Endless Inclination’s service what activities and online behaviour are considered an unacceptable use of the service;
   • protect the integrity of Endless Inclination’s network; and
   • specify the consequences that may flow from undertaking such prohibited activities.
3. This document contains a number of legal obligations. As such, Endless Inclination encourages the Client to read this document thoroughly and direct any queries to aup@endlessinclination.co.za.
4. Endless Inclination respects the rights of Endless Inclination’s Clients and users of Endless Inclination’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.
5. All forms of communication will be sent via email.

Endless Inclination’s services may only be used for lawful purposes and activities. Endless Inclination prohibits any use of its Services including the transmission, storage and distribution of any material or content using Endless Inclination’s network that violates any law or regulation of the Republic. This includes, but is not limited to:

1. Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm.
2. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
3. Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets.
4. Any violation of another’s right to privacy, including any effort to collect personal data of third parties without their consent.
5. Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another Client without their consent; or any attempt to enter into a transaction with Endless Inclination on behalf of another Client without their consent.
6. Any violation of the exchange control laws of the Republic.
7. Any activity that results in the sale, transmission or distribution of pirated or illegal software.

Any activity which threatens the functioning, security and/or integrity of Endless Inclination’s network is unacceptable. This includes:

1. Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Endless Inclination for this goal.
2. Any effort to use Endless Inclination’s equipment to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”).
3. Forging of any TCP/IP packet headers (spoofing) or any part of the headers of an email or a newsgroup posting.
4. Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person.
5. Any activity which threatens to disrupt the service offered by Endless Inclination through “denial of service attacks”; flooding of a network, or overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks.
6. Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus, trojan horse, worm, malware, botnet or other harmful, destructive or disruptive component.
7. Any unauthorised monitoring of data or traffic on the network without Endless Inclination’s explicit, written consent.
8. Running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks, SMTP relay attacks.
9. Failing to respond adequately to a denial of service attack (DOS / DDOS).

4.1 Throttling:

Throttling limits the throughput of all services and protocols. Regardless of the service package speed, a throttled account will only be able to achieve limited throughput in total whilst using that account on their line. The line itself is not affected, and using an unthrottled account will return line performance to normal. Throttling is applied on an individual user basis, based on usage over a 30 day rolling window threshold. Throttling is applied only when demand on the network exceeds available network capacity, and is relieved when demand decreases.

4.2 Shaping:

Shaping is the implementation of protocol based priority, to manage demand on the network. When shaping is implemented, realtime, interactive services are given higher priority over non-realtime, non-interactive services, effectively slowing the performance of non-prioritised services in favour of those given priority. Shaping is applied to all users in general (not based on usage thresholds), and the impact to non-priority services is determined by the level of demand and available network capacity. Shaping is applied only when demand on the network exceeds available network capacity, and relieved when demand decreases.

4.3 Contention:

Network capacity and performance are subject to contention for services from users. This means that a significant rise in demand can affect the availability of bandwidth to users. Endless Inclination manages contention through the implementation of Quality of Service, Shaping and Throttling (on applicable products). Contention is a function of demand from users and is not strictly within Endless Inclination’s direct control; however, Endless Inclination will use the provisions of the AUP and Terms and Conditions to manage contention and minimise the impact to performance to offer the best possible experience at all times.

4.4 Network Unavailability:

Network Unavailability means the time where the service is unavailable or degraded to such an extent that it is unusable, measured from the first detection or reporting of service interruption to Endless Inclination by the Client until the time when the service is restored, and excluding any service interruption outside of the Endless Inclination contracted services supplied to the Client/Reseller. Network Unavailability will not include Scheduled Maintenance/Emergency Maintenance or any unavailability resulting from (a) any local loop provider, (b) Reseller’s applications, equipment or facilities, (c) acts or omissions of the Client or any use of the service authorised by Reseller, (d) reasons of Force Majeure, or (e) power loss and/or interruptions at the Client’s premises.

1. Endless Inclination regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:
   1. Mail sent by one party to another where there is already a prior relationship between the two parties and the subject matter of the message(s) concerns that relationship;
   2. Mail sent by one party to another with the explicit consent of the receiving party.
2. Clients should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship.
3. Endless Inclination will take swift and firm action against any user engaging in any of the following unacceptable practices:
   1. Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail.
   2. Using any part of Endless Inclination’s infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail.
   3. Operating or maintaining mailing lists without the express permission of all recipients listed. In particular, Endless Inclination does not permit the sending of “opt-out” mail, where the recipient must opt out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. Endless Inclination will also monitor Clients deemed to be operating “cleaning lists”, which is using illegally obtained email addresses but removing addresses as complaints arise. Should Endless Inclination, at its discretion, believe that this is the case, it will be treated as spam.
   4. Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list, or failing to provide the recipient with a facility to opt out.
   5. Using Endless Inclination’s service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider. Advertising any facility on Endless Inclination’s infrastructure in unsolicited bulk mail (e.g. a website advertised in spam).
   6. Including Endless Inclination’s name in the header, or listing an IP address that belongs to Endless Inclination, in any unsolicited email, whether sent through Endless Inclination’s network or not.
   7. Failure to secure a Client’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Endless Inclination reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Endless Inclination also reserves the right to examine the mail servers of any users using Endless Inclination’s mail servers for “smarthosting” (when the user relays its mail via an Endless Inclination mail server to a mail server of its own or vice versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Endless Inclination’s Privacy Policy and the laws of South Africa.

Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Endless Inclination will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Endless Inclination’s resources, including the provision of all personally identifiable data.

1. Endless Inclination offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Endless Inclination’s discretion. Shared Hosting is designed for serving personal hosting requirements or those of small enterprises, and not medium to large enterprises. Endless Inclination reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice of this, and will be informed of any cost implications.
2. Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
3. For Shared Hosting and Managed Dedicated Solutions, Endless Inclination may implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at its sole discretion. These upgrades include, but are not limited to, PHP, MySQL and CPanel release versions. Endless Inclination is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have on Hosting Clients.
4. Endless Inclination will not be liable or responsible for the backing up, restoration or loss of data under any circumstances, except where the loss results from Endless Inclination’s gross negligence. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
5. Endless Inclination prohibits Clients from doing the following on hosting platforms administered by Endless Inclination:
   
   1. Running applications that are not production-ready. Any applications on the hosting platform must be optimised with respect to memory usage and must have appropriate data indexing.
   2. Running applications with inadequate security controls.
   3. Generating significant side-channel traffic from an application, whether by design or otherwise. Databases should be stored locally, and remote content should be cached.
   4. Failing to maintain proper “housekeeping” on a shared server, including storing or generating useless content such as comment spam, unused cache files, log files and database entries.
   5. Storing malicious content, such as malware or links to malware.
   6. Monopolising server resources, including CPU time, memory, network and disk bandwidth.
   7. Maintaining long-running processes and long-running database queries.
   8. Storing or running back-door shells, mass mailing scripts, proxy servers, web spiders, phishing content, or peer-to-peer software.
   9. Sending bulk mail of any form, particularly mail that cannot be efficiently delivered due to volume or incorrect addresses.
   10. Using poor passwords.
   11. Sharing security credentials with untrusted parties.
   12. Running Torrents for download or Seed Servers.
   13. Running TOR (or other Online Anonymity Services).
   14. Otherwise circumventing the Acceptable Use Policy or intended use of the product.
6. Endless Inclination strictly prohibits any crypto currency associated activities or mechanisms from being run on any part of our hosting network or servers within our hosting environment.

Endless Inclination respects the privacy and confidentiality of Endless Inclination’s Clients and users of Endless Inclination’s service. Please review Endless Inclination’s Privacy Policy which details how Endless Inclination collects and uses personal information gathered in the course of operating its Services.

1. Clients are responsible for any misuse of Endless Inclination’s services that occurs through the Client’s account. It is the Client’s responsibility to ensure that unauthorised persons do not gain access to or misuse Endless Inclination’s service.
2. Endless Inclination urges Clients not to reply to unsolicited mail or “spam”, and not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and Endless Inclination cannot be held liable for the Client being placed on any bulk mailing lists as a result.
3. Where the Client has authorised a minor to use any of Endless Inclination’s services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor’s access to and use of any services or websites, and the consequences of any misuse by the minor.

Complaints relating to the violation of this AUP should be submitted in writing to abuse@endlessinclination.co.za. Complaints must be substantiated, and must unambiguously state the nature of the problem and its connection to Endless Inclination’s network and services.

Upon receipt of a complaint, or having become aware of an incident, Endless Inclination may, in its sole and reasonably-exercised discretion, take any of the following steps:

1. In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;
2. In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);
3. In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;
4. In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
5. Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
6. Institute civil or criminal proceedings;
7. Share information concerning the incident with other Internet access providers, and/or make available the users’ details to law enforcement agencies; and/or
8. Suspend or terminate the Service as provided for in the Agreement.

This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.

1. Endless Inclination reserves the right to amend or alter this policy at any time, and without notice to the Client.
2. Endless Inclination reserves the right to take action against any individuals, companies or organisations that violate the AUP, or engage in any illegal or unlawful activity while accessing Endless Inclination’s services, to the fullest extent of the law.
3. Endless Inclination reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over Endless Inclination’s network.
4. Endless Inclination does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Endless Inclination fail, neglect or elect not to enforce a breach of the AUP at any time.

Endless Inclination shall use commercially reasonable efforts to conduct Scheduled Maintenance in a manner that minimises unreasonable interruption or disruption to the Services.

Where Scheduled Maintenance is expected to result in a material interruption of the Services, Endless Inclination shall, where reasonably practicable:

1. Provide the Client with at least seven (7) days’ prior written notice of the Scheduled Maintenance;
2. Take reasonable measures to minimise the duration and impact of the interruption; and
3. Perform remote, network, system and other maintenance that does not require physical work on towers or high-sites during off-peak hours where reasonably practicable.

Notwithstanding the above, maintenance, repairs, equipment replacement, installation, rigging, climbing or other physical work on towers, masts, rooftops, high-sites or elevated structures shall only be undertaken when Endless Inclination determines that such work can be performed safely and in accordance with applicable occupational health and safety requirements, site rules, risk assessments and other applicable laws or regulations.

Where physical tower or high-site work cannot safely or lawfully be performed during night-time hours, adverse weather conditions, poor visibility or any other unsafe condition, such work shall be postponed until the next reasonably available safe working period. Consequently, certain Scheduled Maintenance requiring tower or high-site access may need to be performed during daylight or normal working hours, notwithstanding that this may result in an interruption of the Services during such period.

In the event of an unplanned outage, fault or emergency occurring outside safe tower or high-site working conditions, Endless Inclination may undertake remote diagnostics, switching, rerouting and other work that can safely be performed. Where restoration of the Service requires physical access to or work on a tower, mast, rooftop, high-site or elevated structure, such work may be delayed until it is safe and permissible for authorised personnel to undertake the required work.

The seven (7) day notice period shall not apply to Emergency Maintenance, urgent repairs, unforeseen faults, infrastructure failures, safety-related work, maintenance required by a Fibre Network Operator, upstream provider, property owner or other third party, or circumstances beyond Endless Inclination’s reasonable control. In such circumstances, Endless Inclination shall endeavour to notify affected Clients as soon as reasonably practicable.

Endless Inclination shall monitor its infrastructure where technically practicable and shall endeavour to notify affected Clients of material disruptions to the Services once such disruptions have been identified and their likely impact has been reasonably established.

1. All invoices are due at the latest on the due date stipulated on the invoice.
2. Use the EI Customer Number stipulated at the middle-left of your invoice when making a payment.
3. All recurring invoices are to be paid in advance unless an arrangement was made and noted on your account.
4. Any service purchased from Endless Inclination that is on a month-to-month basis requires a calendar month’s written notice of cancellation.
5. Any service purchased from Endless Inclination where a contract is signed for any term period must run for the full term period, and a calendar month’s written notice of cancellation must be given to end the service at the end of the term period. If the service is cancelled before the end of the term period, a penalty fee is payable for early termination. (This is calculated on a case by case basis.) Endless Inclination will notify the Client in writing of the date on which the term period ends, not more than 80 and not less than 40 business days before that date.
6. The Client agrees that all invoices, statements and billing-related communications may be sent to the email address provided to Endless Inclination (Pty) Ltd. The Client is responsible for ensuring that this email address remains valid, accessible and capable of receiving emails, including maintaining sufficient mailbox storage and ensuring that communications from Endless Inclination are not blocked, rejected or filtered as spam. An invoice will be regarded as delivered once it has been sent to the Client’s nominated email address. Failure to receive, access, open or read an invoice due to a full mailbox, inaccessible email account, incorrect email details, spam filtering or similar circumstances does not relieve the Client of their obligation to pay any amount due by the applicable due date. The Client remains responsible for all outstanding amounts and must notify Endless Inclination promptly of any change to their billing email address.

A Client who is a natural person and who entered into this Agreement electronically may cancel it without reason and without penalty within 7 days after the Agreement was concluded, unless the Services began with the Client’s consent before the end of the 7 days. Where the Agreement resulted from direct marketing by Endless Inclination, the Client may cancel it in writing within 5 business days after the Agreement was concluded.

In addition to clauses 3, 5, 11 and 14, Endless Inclination may lawfully suspend or withdraw all or part of any service at any time until further notice to the Client if, in Endless Inclination’s reasonable discretion:

1. The continued provision of the Services will cause Endless Inclination to breach an applicable law or be in contravention of its Licences; and/or
2. The Client is in breach of or otherwise is not complying with any of the provisions of this Agreement; and/or
3. Any overdue tax invoice for charges billed by Endless Inclination to the Client remains unpaid for longer than 3 (three) days, unless the Client has disputed the invoice in writing and the dispute is still being investigated.
4. The exercise of Endless Inclination’s right to suspend the services under this clause is without prejudice to any other remedy available to Endless Inclination under this Agreement and does not constitute a waiver of Endless Inclination’s right to subsequently terminate the Agreement.
5. Where Endless Inclination has suspended the services in terms of clauses 15.1 to 15.3, Endless Inclination may:
   • Refuse to reconnect the services unless precluded by any law or order of court; and
   • If it agrees to reconnect the services, require the Client to pay a reconnection fee in advance as a pre-condition to making the services available again. Reconnection of Services may be subject to a waiting period of up to 72 hours, at Endless Inclination’s discretion, regardless of when payment is received or cleared. In cases of suspension of Services due to non-payment, Endless Inclination reserves the right to levy both Reconnection Fees and Admin Fees. Any and all penalty fees must be settled in full, prior to reconnection of affected services.
6. A reconnection fee will be payable before a suspended service is unsuspended.
7. Air Fibre reconnection minimum fee: R350.00
8. A suspension that continues for longer than 90 days will result in automatic cancellation of the service.

1. All Voice Pro submissions are to be completed in one sitting. If a script is changed it will require another sitting.
2. All Voice itemised billing is billed in arrears and will be payable on the invoice due date.
3. All SIP/Landline numbers are required to be paid in full before applications will be accepted.

Please send your complaints to complaints@endlessinclination.co.za

Endless Inclination will acknowledge a complaint within 48 hours and provide a reference number, and will resolve the complaint within 14 days of receiving it. If the Client disputes the outcome, or the complaint is not resolved within that time, the Client may refer the complaint to ICASA.

• Support Staff Issues:
  • If you’ve experienced any issues with our support staff, please detail your concerns so we can address them promptly.
  • Your feedback regarding our support team’s performance is valuable to us. Kindly share your experience.
  • We apologize if our support staff did not meet your expectations. Please provide the specifics of your interaction.
• Installation Problems:
  • If you encountered any issues with your installation, please provide details so we can investigate and resolve the matter.
  • We understand the importance of a smooth installation process. Please report any problems you faced during your installation.
  • Your feedback regarding your installation experience is crucial. Please inform us of any challenges you encountered.
• Communication Lapses:
  • Effective communication is essential to us. If you’ve experienced any communication issues, please share your concerns.
  • We strive to maintain clear and consistent communication. If you feel there have been lapses, please provide the details.
  • Your feedback helps us improve our communication practices. Please inform us of any communication challenges you’ve encountered.
• General Business Complaints:
  • We value your feedback on all aspects of our service. Please voice any general business complaints you may have.
  • Your satisfaction is our priority. If there are any other aspects of our service that have not met your expectations, please let us know.
  • We take all complaints seriously and aim to address them promptly. Please share any general business complaints with us.